Shipping and Delivery Policy

Thank you for choosing Nugenx Consulting PVT LTD! We aim to provide you with a seamless and efficient shipping and delivery experience for our products. Please read the following policy carefully to understand our procedures:

1. Shipping Methods: a. For physical products, we offer shipping through reputable carriers to ensure safe and timely delivery. b. For digital products or licenses, delivery is typically provided electronically via email or through secure download links.

2. Shipping Costs: a. The shipping costs, if applicable, will be clearly indicated during the checkout process. b. Additional charges, such as customs duties or taxes, may apply and will be the responsibility of the recipient.

3. Delivery Timeframes: a. We strive to process and ship orders promptly. Delivery times may vary depending on the destination and the availability of the product. b. For physical products, estimated delivery times will be provided during the checkout process. c. For digital products or licenses, delivery is typically instantaneous or within a specified timeframe mentioned during the purchase.

4. Order Tracking: a. For physical product shipments, we will provide you with tracking information, if available, so you can monitor the progress of your delivery. b. Digital product or license deliveries may not require tracking, but we will send you confirmation and relevant details via email.

5. International Shipping: a. We offer international shipping to many countries. However, customs and import regulations may vary, and additional fees or delays may occur. It is your responsibility to comply with any import requirements and pay any associated charges.

6. Non-Delivery and Returns: a. In the unlikely event of non-delivery, please contact our customer support team, and we will investigate the matter promptly. b. If you receive a damaged or defective product, please notify us within [number of days] of receipt, and we will arrange for a replacement or refund as appropriate.

7. Software Licenses and Digital Products: a. For software licenses and digital products, please ensure that you have reviewed the product specifications, system requirements, and compatibility information before purchasing. b. Once a software license or digital product has been delivered, it may not be eligible for return or refund unless it is determined to be defective.

8. Changes and Updates: a. We reserve the right to modify or update our shipping and delivery policy at any time without prior notice. b. Any changes to the policy will be effective immediately and will be reflected on our website.

9. ANY QUESTIONS? PLEASE CONTACT US AT:

         441-D, Chandigarh City Center, VIP Road,  Zirakpur , Mohali, Punjab 

         77173 03895, 77173 03894  ,

         Contact@nugen.in