Refund and Cancellation Policy

At Nugenx Consulting Pvt Ltd, we strive to provide the best possible products and services to our valued customers. We understand that there may be situations where a refund or cancellation is necessary. This Refund and Cancellation Policy outlines the guidelines and procedures for requesting refunds and canceling orders. Please read this policy carefully before making a purchase.

1. Refund Policy:

1.1 Product Refunds: 1.1.1 Physical Products: If you have purchased a physical product from us and are not satisfied with your purchase, you may request a refund within [number of days] days from the date of delivery. To initiate a refund, please contact our customer support team with your order details. Please note that the product must be returned in its original condition and packaging for a refund to be issued. Shipping and handling charges are non-refundable.

1.1.2 Digital Products: For digital products, such as software licenses, e-books, or downloadable content, refunds may be granted within [number of days] days from the date of purchase. To request a refund for a digital product, please contact our customer support team with your order details. Refunds for digital products will only be issued if you have not accessed or downloaded the product.

1.2 Service Refunds: 1.2.1 If you have purchased a service from us and are unsatisfied with the results or quality of the service provided, you may be eligible for a refund. Please contact our customer support team within [number of days] days from the completion of the service to discuss your concerns and request a refund. Our team will assess your situation and work towards a satisfactory resolution.

2. Cancellation Policy:

2.1 Order Cancellations: 2.1.1 Physical Products: If you wish to cancel an order for a physical product, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel the order and issue a full refund. However, if the order has already been shipped, you may need to follow the return process mentioned in Section 1.1.1 for a refund.

2.1.2 Services: To cancel a service, please contact our customer support team before the scheduled service date or as specified in the service agreement. Depending on the nature of the service, cancellation fees or terms may apply. Our team will provide you with the necessary information and guide you through the cancellation process.

3. Exceptions and Additional Information:

3.1 Subscription Services: Refunds for subscription-based services will be handled as per the terms and conditions outlined in the respective subscription agreement. Please refer to the specific terms and conditions related to your subscription for more information.

3.2 Promotional Offers: Refunds for products or services purchased under special promotional offers or discounts may be subject to additional terms and conditions. Please review the details of the promotion or discount before making a purchase.

3.3 Change of Mind: We understand that circumstances can change, and you may reconsider your purchase. If you change your mind after making a purchase and would like a refund or cancellation, please contact our customer support team. In such cases, refunds or cancellations will be subject to our discretion.

4. Contact Information:

For any refund or cancellation requests, please reach out to our customer support team using the following contact information:

• Phone: 7717303895, 7717303894
• Email: Contact@nugen.in
• Office Address: 441-D, Chandigarh City Center, VIP Road, Zirakpur , Mohali, Punjab

Our customer support team is available Monday to Saturday (9am to 6pm) to assist you with any queries or concerns regarding refunds and cancellations.

Please note that this Refund and Cancellation Policy may be subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.

Last updated: 02-july-2023